Established in 1968, Aegis Communications Group is a business process outsourcing company and integrated customer management solutions in the United States. It specializes in account recievable management, training and consulting services. The company offers lead generation, profiling and management, order processing and customer contact management solutions. Aegis Communications Group s list of clients includes Cingular, Media One, TicketMaster, Western Union, Blockbuster and BellSouth. It center locations in Florida, West Virginia and Arizona. In addition, the company is a part of Essar Global Limited, which is a privately owned business that serves the needs of clients in the steel, energy, power, communications, logistics and construction industries.