*Important Information Regarding Colonial National Mortgage and COVID-19*
Because of the threat to the safety and health of our customers and employees from the coronavirus, also known as COVID-19, we are taking several measures to protect us all, while maintaining uninterrupted service to you.
Effective Wednesday, March 18, 2020, Colonial Loan Officers will be working remotely and our lobbies will be closed in order to limit contact and help stop any possible spread of this virus.
• To view Home Loan programs, please visit GoColonial.com, or contact your Loan Officer directly via phone or email.
• To make a payment by phone or to speak with a Customer Relations representative, please call 800-937-6002 between 8 a.m. and 5 p.m. CDT. You may also use our automated voice response system to obtain loan information and make payments. *Please note that we may be experiencing high call volumes at this time, and services may be delayed.
• To make a mortgage payment, view mortgage account details or send a secure message to our Customer Relations team, please visit ServiceHomeLoan.com.
This is a rapidly changing situation, and these procedures are subject to change. We’ve been through a number of trying times in our 68-year history, and we’ll get through this one too. Staying in touch with customers is a big part of that, so feel free to contact us anytime if you have questions.
Since 1952, we have provided home loans to thousands of homebuyers, and today we are among the largest mortgage lenders in the nation. What sets Colonial National Mortgage apart from most mortgage companies is retained servicing. We service 98% of the loans we originate, which means your loan won't be sold time after time, and you'll always know who to call for refinancing or other needs.
I am proud to be part of Colonial National Mortgage. The cornerstone of my business has been a focus on exceptional, honest customer service. I'm honored to have business relationships with builders such as Drees Custom Homes, Gehan Homes, KB Homes, and with Realtors from ReMax, Prudential, Coldwell Bankers and Austin Distinction Realty. I am particularly proud of repeat business from past clients and referrals.
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