*Important Information Regarding Colonial National Mortgage and COVID-19*
Because of the threat to the safety and health of our customers and employees from the coronavirus, also known as COVID-19, we are taking several measures to protect us all, while maintaining uninterrupted service to you.
Effective Wednesday, March 18, 2020, Colonial Loan Officers will be working remotely and our lobbies will be closed in order to limit contact and help stop any possible spread of this virus.
• To view Home Loan programs, please visit GoColonial.com, or contact your Loan Officer directly via phone or email.
• To make a payment by phone or to speak with a Customer Relations representative, please call 800-937-6002 between 8 a.m. and 5 p.m. CDT. You may also use our automated voice response system to obtain loan information and make payments. *Please note that we may be experiencing high call volumes at this time, and services may be delayed.
• To make a mortgage payment, view mortgage account details or send a secure message to our Customer Relations team, please visit ServiceHomeLoan.com.
This is a rapidly changing situation, and these procedures are subject to change. We’ve been through a number of trying times in our 68-year history, and we’ll get through this one too. Staying in touch with customers is a big part of that, so feel free to contact us anytime if you have questions.
The Austin branch of Colonial National Mortgage is quite diverse. Our employees speak four languages (English, Spanish, Portuguese and Vietnamese) and have collectively worked at Colonial for more than 150 years. We are also members of AREAA, NAREB and the Austin Chapter of Realists. We have become specialists in condo lending, especially small projects (2-4 units), non-warrantable units, and detached units. We also offer first-time homebuyer and down payment assistance programs, as well as lot loans with down payments as low as 10%. For 25 years, we have assisted Texas Rangers, Texas Department of DPS Employees and Troopers with home loans across the great State of Texas in conjunction with Texas DPS Credit Union.
As a whole, Colonial has been helping customers achieve the dream of home ownership since 1952. Colonial offers a full-suite of home loan products, including Conventional, Adjustable Rate, FHA, VA, USDA, Condo, Low-Down Payment, Single-Close Construction, Jumbo and more. Colonial is a multiple year recipient of Fannie Mae’s Four STAR award for customer service and foreclosure prevention, as well as the highest achieving STAR Performer for best practices in General Servicing, Collections/Loss Mitigation and Neighborhood Stabilization. We are privately held by choice to ensure our focus remains on the customer, and not the expectations of Wall Street. So, whether you’re buying your first home, your next home, building your home or refinancing, Go Colonial for all of your home buying needs.
Find your Loan Officer to get started today: http://www.gocolonial.com/Pages/LoanOfficers.aspx
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